Our Commitment
to You

Donor’s Bill of Rights

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the non-profit organizations and causes they are asked to support, we declare that all donors have these rights:

  • To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
  • To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
  • To have access to the organization’s most recent financial statements.
  • To be assured their gifts will be used for the purposes for which they were given.
  • To receive appropriate acknowledgement and recognition.
  • To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
  • To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
  • To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
  • To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
  • To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

*Developed by the Association of Fundraising Professionals, Association for Healthcare Philanthropy and the Council for Advancement and Support of Education.


Richmond Hospital Foundation is committed to providing excellence in the service of our donors and our mission. If you have a concern regarding the service, actions or lack of action by the Foundation or one of our employees or volunteers acting on our behalf, please contact us at [email protected] or call us at
604-244-5252. All concerns will be handled promptly, in a fair and consistent manner. The President and CEO reports material and substantive complaints to the Board of Directors annually.

Should your concern be directly related to Richmond Hospital, please contact the Patient Care Quality Office at [email protected] or by phone at